Refund policy

Returns & Refunds

Please check your order at the door. Returns are accepted only before the courier leaves your doorstep — inspect your items on delivery, and if anything is wrong, hand it straight back to the courier.

Once the courier has left, any concern about a product will be reviewed on a case-by-case basis after inspection. For hygiene and safety reasons, opened skincare and cosmetics cannot be returned unless faulty.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, hand it back to the courier at the door, or contact us within 24 hours with photos and we will make it right.

Need help?

Message us on WhatsApp at 01018854210 with your order number and a photo, and we'll sort it out.