FAQ

Frequently asked questions

Are your products authentic?

Yes — 100%. Every product is genuine, sourced through trusted channels. See our Authenticity Guarantee.

How do I know which products are right for me?

Take our 60-second Skin Quiz and we'll match you to a routine for your skin.

How long does delivery take?

1–3 days in Cairo & Giza, 2–5 days elsewhere. See Shipping.

Can I return a product?

Check your order at the door — returns are accepted before the courier leaves your doorstep. Inspect items on delivery and hand anything wrong straight back. See Returns & Exchange.

How do I reach you?

Message us anytime on WhatsApp — the button is at the bottom-right of every page.